Careers

Job Description

We are seeking a dynamic and results-driven Business Operations Specialists to lead and optimize our day-to-day operations. The ideal candidate will have a strong background in process implementation, team motivation, KPI tracking, reporting, and operational efficiency. They will drive the company’s strategic initiatives while ensuring smooth execution across all departments.

Career Growth Path

We provide a structured and rewarding 5-year growth trajectory for driven Business Operations Specialists:

• Year 1: Start as a Business Operations Specialist, mastering internal tools, processes, and reporting systems.
• Years 2–3: Progress to a Senior Specialist or Analyst role, leading small projects and driving process improvements through data and tools.
• Years 3–4: Step into an Operations Manager or Strategy & Ops Lead position, managing cross-functional workflows and supporting strategic planning.
• Years 4–5: Move into senior leadership roles such as Head of Operations, Business Excellence Manager, or Chief of Staff—overseeing operational excellence and supporting company-wide growth.

Key Responsibilities

• Design, implement, and refine operational workflows for various departments to ensure seamless execution.
• Generate weekly and monthly reports on key operational metrics and performance indicators. Provide insights and propose corrective actions.
• Build a culture of accountability and motivation across teams. Engage employees through effective communication and support.
• Set, track, and optimize KPIs for various functions, ensuring alignment with company goals.
• Conduct weekly review meetings with team leads. Present updates, analyze gaps, and propose action plans.
• Ensure timely achievement of departmental and organizational targets through performance tracking and proactive interventions.
• Regularly update operational procedures based on data, feedback, and strategic changes. Create a feedback culture for continuous improvement.

Key Skills & Competencies

• Strong leadership skills
• Excellent reporting and analytical skills
• Proven ability to implement and optimize business processes
• Goal-driven and results-oriented
• Proficient in Excel, Google Sheets, and reporting tools
• Experience with KPIs or similar performance frameworks
• Strong decision-making capabilities with a proactive approach to problem-solving
• Prior experience in the IT industry is highly preferred
• A perfectionist mindset when it comes to preparing detailed reports and dashboards Should be responsive on calls and provide timely support to teams across functions.
• Excellent communication and coordination skills
Preferred Background
• Experience working in operational or managerial roles (1–3 years)
• Exposure to startup or fast-paced environments is a plus
• Experience managing multi-cultural or remote teams preferred

We WebCastle Technology is looking for liberating smart, passionate people to collaborate, innovate and do their best work — faster. We are looking for a Finance Associate to join our Core Strategy team. The candidate Must be able to perform multiple and diverse accounting and financial management duties.

If you want to be Castler,

• Accounting experience, preferably in a software firm
• Business degree with an emphasis in Accounting from a reputable university
• Ability to communicate professionally with partners and high-level executives.
• Excellent organizational, communication, and time-management skills.
• Project Management experience would be considered an asset.
• Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Management
• Fluency in English (reading, speaking, and writing).
• Zoho entry and maintenance of books of account.
• Manage cash payments and Journal Vouchers.
• Billing and Payment follow up.
• Receipt of bills and entry of bills in the books of account.
• Making payments of Mobile, Telephone & Internet Bills.
• Maintain Fixed Asset and Asset Management.
• Invoicing & Tracking Domain & Hosting Plans.
• Tracking and sending Disposal Instructions for all Inward Remittances.
• Monitoring Cpanel cost.
• Invoicing & Tracking monthly bills.
• Analysis of G-suite, Domain & hosting product profitability reporting.
• Associating in monthly report preparation. ie, Monthly Expense Report, Monthly Budget Report, etc.

This role is to design, create, and deliver marketing programs to support expansion and growth of the company services and products.

WebCastle is looking for Business Development Manager who can become the Business Development Leader of WebCastle in the future.